Has something gone wrong?
We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.
If you have a complaint, please contact our Complaint Manager at kundrelationer@eurocard.se.
You can also send us a letter at:
SEB Kort
Att: Klagomålsansvarig
106 40 Stockholm
Regardless of how you choose to contact us, we will get back to you with an answer as soon as possible and never later than 2 days.
Advice and help
Impartial advice and information is provided by the consumer advisor in your home municipality or to the Swedish Consumers' Banking and Finance Bureau. If you are not satisfied with the information you have received from us, you always have the option of turning to the The National Board for Consumer Disputes or to a general court and having your case heard.
The consumer advisor in your home municipality
The Swedish Consumers' Banking and Finance Bureau
General court
The National Board for Consumer Disputes
You also have the option of submitting a complaint online through the EU's Online Dispute Resolution platform. This is particularly relevant if you are a consumer residing in another EU country.
Online Dispute Resolution platform