Customer service
Questions and answers
Cardholder dispute
Did the goods you ordered never arrive? Have you been charged more than once for the same purchase?
Contact us
Block card: + 46 8 14 68 28
Block card: + 46 8 14 68 28
(24 h open blocking service)
Call Customer service
If you have any questions regarding your card please call us on weekdays at 8.30 AM to 5.00 PM.
English: +46 8 14 68 38
German: + 49 69 258 31 00
French: + 46 8 14 68 51
Spanish: + 46 8 14 68 39
To send us secure messages, please log in to be sure that you never send any sensitive or personal information like card numbers or codes through e-mail.
Write to us
Please get in touch with us by logging in or using our mobile app to send personal and secure messages. This way we can guarantee sensitive information like card numbers and PIN codes are not sent by e-mail.
Download the app
Download our app and it will give you full control over your card purchases, your balance and your invoices. With the app you’ll also get easy access to key contact information for customer service and card blocking service.
Has something gone wrong?
We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.