Complaints handling
We at AirPlus strive to provide the highest possible level of service and maintain a healthy customer relationship at all levels. We recognize that there may be instances when these standards are not met. In these cases, we want to handle each complaint in a timely, fair and acceptable manner.
The steps below show you what to do if you are dissatisfied with the service we have provided and wish to make a complaint regarding AirPlus International, our services, products or any individual working for AirPlus.
Our responsibilities
- To provide an efficient, fair and structured mechanism for handling complaints
- To keep you informed of the progress of your complaint and the expected timeframe for resolution
- To regularly analyze and review complaints to improve our products and services
What to do if you wish to make a complaint
We want to resolve your complaint as soon as possible. In order to do this, we would be grateful if you could provide the following details:
